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Terms & Conditions for the Flight Safety Awareness Presentation

1.    Flight Safety Awareness Limited (FSAL) Services: FSAL provide the Flight Safety Awareness Presentation (Training) defined in clause 3. Except where the Training is cancelled under clause 6, FSAL agrees to provide the Training in respect of all confirmed bookings.

2.    General:  FSAL shall carry out or arrange the completion of the Training and the Customer shall pay the Charges defined in clause 4 for such Training provided.

3.    Training:  The Training is a Flight Safety Awareness Presentation.  The duration of the Training is usually around 1 hour and 20 minutes but the timing can be tailored to the Customer’s requirements.  The Training consists of:

    • An introduction.
    • An interactive Pre-flight Safety Demonstration involving your delegates.
    • Safety information about the individual elements of the Pre-flight Safety Demonstration and how to use this information to formulate a plan for any aircraft emergency situation.
    • Why, when and how to adopt the correct Brace Position.
    • A Question and Answer session.  However, delegates are encouraged to ask questions throughout the presentation and any flight safety topics can be covered.

4.    Charges:  Unless otherwise agreed by a duly authorised representative of FSAL in writing, the Charges to be paid by the Customer for the Training are:

Up to 30 Delegates/Participants

One morning OR one afternoon presentation                      £700.00

One morning AND one afternoon presentation                   £1,200.00

Over 30 Delegates/Participants

One morning OR one afternoon presentation                      £900.00

One morning AND one afternoon presentation                   £1,400.00

Other Charges include travelling and transport expenses depending on the distance from Gatwick Airport and also hotel accommodation if required.

5.    Payment:  The Customer shall pay within 30 days of the invoice date.

6.    Cancellation of Training by FSAL:  Training booked by the Customer can only be cancelled or moved by FSAL for technical or operational reasons beyond the reasonable control of FSAL.

6.1.    If FSAL cancels the Training under clause 6, the Charges for the Training shall be cancelled and FSAL will use its reasonable endeavours to procure alternative Training for the Customer as soon as practicable.

6.2.    FSAL shall not have any liability or be deemed to be in default for any cancellations, delays or failure in performance resulting from acts beyond its control.

7.    Cancellation of Training by the customer:  If the customer cancels the Training within 7 days of the Training date, there will be a 25% administration charge of the Customer’s Training Charges.

8.    Customer’s Responsibilities:  The Customer must ensure that it and all Training Participants:

8.1.    comply with their obligations set out in this Agreement;

8.2.    co-operate with FSAL in relation to this Agreement and performance of it;

8.3.    ensure that all information they provide to FSAL is complete and accurate;

8.4.    ensure that no FSAL training, materials and/or software (whether original or copies) is disclosed or made available to any person other than those attending the Training;

8.5.    fully comply with all requirements and instructions given by FSAL’s personnel during such Training and at the Locations in relation to all health, safety and security requirements and such other requirements and instructions as FSAL notifies to the Customer including before the Training from time to time;

8.6.    provide FSAL with such information, materials and access as FSAL may reasonably require, from time to time, in order to provide the Training under this Agreement;

8.7.    keep and maintain all materials, equipment (including computer hardware), documents and other property of FSAL (FSAL Materials) given to the Customer or Training Participants in safe custody and in good condition at the Customer’s risk, until returned to FSAL, and not dispose of or use the FSAL Materials other than in accordance with FSAL’s written instructions or authorisation and return any such things immediately on FSAL’s request;

8.8.    comply with all Relevant Laws;

8.9.    adhere to FSAL’s Privacy Policy.

9.    Force Majeure:  Neither party shall have any liability or be deemed to be in default for any delays or failure in performance under this Agreement resulting from acts beyond its control, including but not limited to acts of God, acts or regulations of any governmental or supranational authority, war or national emergency, accident, fire, strikes, lock-outs, industrial disputes or epidemics.

9.1.    If a party is unable to perform its obligations under the Agreement because of acts beyond its control for a period exceeding 30 days then either party may terminate this Agreement forthwith by giving notice to the other.

10.  Liability, Indemnity and Insurance:  The Customer shall indemnify FSAL and keep FSAL indemnified from and against any and all loss, damage or liability suffered and legal fees and costs incurred by FSAL resulting from the Customer’s breach of this Agreement including any act, neglect or default of the Customer.

10.1.  FSAL shall not be liable to the Customer or to any third party for any liabilities, claims, costs, expenses, damages, losses, demands and proceedings (including any direct, indirect or consequential losses), howsoever arising and of whatsoever nature whether in contract, tort, statute or otherwise at law howsoever arising under and/or in connection with this Agreement which arise from any use of Training materials, information, knowhow, computer based training and software referred to and/or distributed during the Training.

10.2.  The Customer agrees that FSAL will not be liable under this Agreement for any loss of profit, business contracts revenues or anticipated savings or for any special indirect or consequential damage of any nature arising directly or indirectly out of FSAL’s provision of the Training or from the performance non-performance or delayed performance of the Training.

11.  Warranty:  FSAL and the Customer each warrant to the other that it has power to enter into this Agreement and has obtained all necessary approvals to do so and that the person executing this Agreement has been duly authorised to sign it.

12.  Counterparts:  This Agreement may be entered into in any number of counterparts and by the parties to it on separate counterparts, each of which when executed shall constitute an original copy of one and the same agreement.

Privacy Policy for Flight Safety Awareness Limited 

We are committed to safeguarding the privacy of our customers. We will only use the information that we collect about you lawfully and in accordance with current data protection legislation.

These are the main reasons why we collect and use data about our users:

  • We collect personal data primarily to administer training courses
  • To carry out marketing analysis and send you communications when we have your permission, or when permitted by law

We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics:

  • Information about your rights and our obligations
  • Clarity about our dealings with you and transparency about how we collect and use your personal data
  • Commitments on how we protect your personal data
  • Commitments on how we will facilitate your rights and respond to your questions

We will continue to examine how we can provide more clarity to our users about our use of data.

About this privacy policy

This privacy policy explains how we (FSAL) collect, use, share and transfer your personal data when you use the services provided by us or on

Personal data is any information about you by which you can be identified. This can include information such as:

  • your name, email address, postal address, phone number, mobile number;
  • information about your device (such as the IP address, which is a numerical code to identify your device that can provide information about the country, region or city where you are based); and
  • information relating to your personal circumstances and how you use our site and services

Sometimes our site may contain links to third party sites and services. These sites and services have their own privacy policies. If you follow a link to a third party, you should read the privacy policy shown on their site.

Who we are and how to contact us

The data controller for our site is Flight Safety Awareness Limited. This means that we are responsible for deciding how and why we hold and use your personal data.

What personal data we collect

When you contact us and/or sign up for a course we collect the following information from you:

  • Name
  • Postal address
  • Email address
  • Mobile, and/or landline numbers

How we collect personal data

We collect personal data when you:

  • Contact us to express an interest in our services
  • Contact us via email, social media, our apps or similar technologies or when you mention us on social media.

Why we use your personal data

We use personal data collected through our sites and apps for a number of purposes, including the following:

  • To provide the services you sign up for such as training courses. We also use the personal data for related internal administrative purposes – such as our accounting and records – and to make you aware of any changes to our services.
  • To send marketing communications when we have your permission, or when permitted by law.
  • To respond to your queries and to resolve complaints.
  • For security and fraud prevention, and to ensure that our site is safe and secure and used in line with our terms of use.
  • To comply with applicable laws and regulations.

Legal grounds for using your personal data

We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be one of the following:

  • Consent: For example, where you have provided your consent to receive emails from us regarding your training course or service you have signed up. We may ask for additional consent to contact you about additional services. You have the legal right to unsubscribe at any point.
  • Our legitimate interests: Where it is necessary for us to understand our clients in order to promote our services. For example, we will rely on our legitimate interest when we analyse what content has been viewed on our site so that we can understand how they are used. It is also in our legitimate interest to carry out marketing analysis to determine what products and services may be relevant to the interests of clients..
  • Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a training course from us and we need to use your contact details and payment information in order to process your order.
  • Compliance with law: In some cases, we may have a legal obligation to use or keep your personal data.

Updating your personal data with us

Please get in touch with us by emailing to update any of your personal data.

Your personal data and other organisations

Your name and contact details will primarily only be used internally within the Company.

Sale or Passing of Personal Data to Third Parties

We will not sell or pass your personal data to any commercial or regulatory organisation without your explicit consent.

Retention of Personal Data

We will continue to retain your name and other relevant details required to support our historical records.

How long we keep your personal data

If you stop interacting with us as a customer, we will remove or anonymise your personal data after 7 years.

Your rights with regard to the personal data that we hold about you

You can contact us with regard to the following rights in relation to your personal data:

  • If you would like to have a copy of the personal data we hold on you or if you think that we hold incorrect personal data about you, please email the Data Protection Officer at We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
  • Where you have provided us with consent to use your personal data, you can withdraw this at any time.
  • You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request. Where applicable, you have the right to object to processing of your personal data for certain purposes.

If making any of these requests, we may need to request specific information from you to help us confirm your identity.

Contact us for information about how we use your personal data

If you have any questions about how we use your personal data or if you have a concern about how your personal data is used, please contact the Data Protection Officer by emailing

Complaints will be dealt with by the Data Protection Officer and responded to within 30 days.

If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office.

If you have a question about anything else, please see our Contact us page here.

Changes to the Privacy Policy

If we decide to change our Privacy Policy we will post the changes here.

General Disclaimer

FSAL will take every precaution to ensure your time with us is as safe and secure as possible, however FSAL assumes no responsibility or liability for any loss or damage (including, without limitation, damage for loss of business or loss of profits) suffered by any person as a result of the use, misuse or reliance on the information and content provided on FSAL courses.

The delegate acknowledges that the activities carry an inherent risk and hazards and as a consequence personal injury can occur and the delegate assumes and accepts all such risks and hereby waives the right to sue FSAL, it’s Directors and Employees for any personal injury or death in any way whatsoever caused by or relating to the delegate’s participation in such activities.

NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission

The delegate agrees to pay the cost of and authorises FSAL to take all steps it considers reasonably necessary to protect his/her welfare in the event of personal injury.

Delegates agree they are in good health and free from any adverse medical conditions.

The Delegate must comply with all signs or other directions of the Training Facility used or its staff. FSAL may suspend or cancel the delegate’s access to activities at the venue in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct.

FSAL reserves the right to change the terms and conditions without notice and changes are effective immediately.

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